You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Pass Product and Category in incident creation Soap API

Accepted answer
15
Views
4
Comments
edited Jul 16, 2020 5:44AM in Integrations and APIs 4 comments

Summary

How to pass product and category when creating service request through Connect Web Services for SOAP

Content

Hello everyone,

We are creating service request from external system through Connect Web Services for SOAP but getting error when passing product and category and when we remove product and category it works fine for us but as the requirement we must have to pass product and category. 

We are passing product and category in below format:

<ns4:ServiceProduct>
               <ID id="1809" xmlns="urn:base.ws.rightnow.com/v1_4"/>
            </ns4:ServiceProduct>
 
<ns4:ServiceCategory>
               <ID id="1810" xmlns="urn:base.ws.rightnow.com/v1_4"/>
            </ns4:ServiceCategory>
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!