Pass Product and Category in incident creation Soap API

Summary

How to pass product and category when creating service request through Connect Web Services for SOAP

Content

Hello everyone,

We are creating service request from external system through Connect Web Services for SOAP but getting error when passing product and category and when we remove product and category it works fine for us but as the requirement we must have to pass product and category. 

We are passing product and category in below format:

<ns4:ServiceProduct>

               <ID id="1809" xmlns="urn:base.ws.rightnow.com/v1_4"/>

            </ns4:ServiceProduct>

 

<ns4:ServiceCategory>

               <ID id="1810" xmlns="urn:base.ws.rightnow.com/v1_4"/>

            </ns4:ServiceCategory>