You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Chat Inlay - Engagement Engine

Received Response
30
Views
1
Comments
edited Jul 20, 2020 9:12AM in Customer Portal 1 comment

Summary

Trigger chat inlay using engagement engine.

Content

Hello All,

I want to trigger the chat inlay using Engagement Engine rules in a external website. I have triggered the ShowChatInlay function for embedded chat inlay using EE Rules. But the problem is when a conversation is in progress, the chat inlay loads only after it meets the EE condition. Is it possible to know if an active conversation is in progress and then load the chat inlay? Also how to trigger the minimise button event via Javascript?

Thanks in advance for the help.

Regards, Priya

 

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!