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Setting SLA Chat limits

Received Response
edited Jun 8, 2022 10:31AM in Agent Desktop 2 comments


Limit Number of Chats for a Contact Using SLA


I am trying to use an SLA applied to a contact that will limit the number of chats they can have each day. I tried testing this in a test instance by setting the limit to 1 chat. However, when I test, the I am able to initiate unlimited chats, even though the SLA was applied to the contact and the report shows I have 0 chats left. Does anyone know how this is supposed to work and what the end user should see when initiating a chat past his limit?

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