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Data Lifecycle Policies - Transactions of types other than Edit, Status and Queue? — Cloud Customer Connect
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Data Lifecycle Policies - Transactions of types other than Edit, Status and Queue?

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edited Jun 8, 2022 10:31AM in Agent Desktop 4 comments

Summary

Can we purge transaction types other then Edit, Status and Queue using DLP?

Content

There are three options to clean up the transactions table based off of the 'type' of incident transaction, 'Edit', 'Status', and 'Queue'.  Is there a way to purge other incident transactions?  I'm working on implementing DLP and with the rules that are available, it seems like I'll be leaving tens of millions of transaction records behind.  Would love to be educated if I'm missing something obvious.

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19B

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