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Knowledge Article: Update 20C - Resolve Requisitions stuck in Pending Approval Status

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edited Jul 25, 2020 9:57AM in Self Service Procurement 4 comments

Summary

How to resolve requisitions stuck in Pending Approval status

Content

Customers / Support

This in my mind, is a very important feature that you must familiarize yourself with for the purposes of resolving Approvals related issues.

Consider the following use cases:

1. Requester submits a requisition. The requisition is submitted for approval and changes status to Pending Approval. But, the approval process never completes due to some system driven issues. The requester tries to withdraw or cancel the requisition but gets an error message:

Error: The approvals information is currently not available. Contact your help desk. (POR-2010363)
The approval task is not completed. Try again later.

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