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Display Message Based on Category — Cloud Customer Connect
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Display Message Based on Category

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edited Jun 8, 2022 8:36AM in Agent Desktop 2 comments

Summary

Display Message Based on Category

Content

I would like to be able to display a message on the Answer workspace when someone selects a specific Category. Has anyone been able to do this or does this need to be a feature request to have Products/Categories as a Workspace Rule criteria? Thanks!

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