You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Embedding an Intelligent Advisor (OPA) interview in BUI Content Pane

Received Response
edited Jun 13, 2022 4:12AM in General Technical Discussions 1 comment


Hi All

I'm looking to embed an OPA interview in content pane that staff users will see when they log in to create a new contact and collect some branched information, while pulling the details of the logged in account to use in the process.

Whilst I can embed the interview, see image, I can't work out how to let OPA know that the user is logged into Service Cloud as the native OPA plugin does in a workspace at the contact or incident level.

Is it possible?

Ta, Johnny

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!