Let's Reconnect, thank you for making 2022 our best year yet.

Look Back
Create New Incident from Incident with Contact — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Create New Incident from Incident with Contact

Received Response
24
Views
5
Comments
edited Jul 30, 2020 9:01PM in Agent Desktop 5 comments

Summary

Did I miss something?

Content

I have a user convinced that a former workspace, and for a short time the current workspace, allowed a user to right click on the Contact control on an incident, can select New and have a new incident pop-up with the same contact attached. I didnt build the original WS, but the current WS is a variant of that WS, and I have no idea where this would be configured. I checked the old WS, and I can't get it to that, so I don't think it was true.

Thoughts?

Version

20B
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!