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Create New Incident from Incident with Contact

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edited Jul 30, 2020 9:01PM in Agent Desktop 5 comments

Summary

Did I miss something?

Content

I have a user convinced that a former workspace, and for a short time the current workspace, allowed a user to right click on the Contact control on an incident, can select New and have a new incident pop-up with the same contact attached. I didnt build the original WS, but the current WS is a variant of that WS, and I have no idea where this would be configured. I checked the old WS, and I can't get it to that, so I don't think it was true.

Thoughts?

Version

20B
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