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Learn how Elsevier Optimizes Oracle B2C Service and Creates a Data Warehouse to Serve the Entire Org

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edited Jun 8, 2022 10:31AM in Agent Desktop

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Read this great blog post "Elsevier Optimizes Oracle B2C Service and Creates a Data Warehouse to Serve the Entire Organization" to learn how they tackled a digital transformation around how they tracked customers and their customer journey through a massive data warehouse project that involved optimizing their Oracle B2C Service (fka Service Cloud) implementation.You'll learn about their drivers for the project, goals, what's next and advice for others embarking on a similar project.

Congrats to two Oracle B2C Service community members Marc Grant who is a Software Engineering Manager at Elsevier whose team looks after Oracle B2C Service and 

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