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Parent Child incident status sync

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edited Aug 3, 2020 2:52PM in System Admin and Configuration 4 comments

Summary

Synchronize parent incident status to child incident status

Content

The objective is when the parent incident status changes, the child incident status must synchronize/change to same for parent incident status.

For example, if parent incident status = 'incident completed' , child incident status = 'incident completed'

I have been told that in order to do this, I must go through a custom process. Is there any way I can configure this in CX itself by adding a rule or edit something in workspaces apart from going through a custom process?

Please see attachments of screenshot that configuration has been made on CX.

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