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Parent Child incident status sync

Received Response
edited Jun 8, 2022 11:32AM in General Technical Discussions 4 comments


Synchronize parent incident status to child incident status


The objective is when the parent incident status changes, the child incident status must synchronize/change to same for parent incident status.

For example, if parent incident status = 'incident completed' , child incident status = 'incident completed'

I have been told that in order to do this, I must go through a custom process. Is there any way I can configure this in CX itself by adding a rule or edit something in workspaces apart from going through a custom process?

Please see attachments of screenshot that configuration has been made on CX.

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