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Creating a hyperlink to an answer in the authoring tool — Cloud Customer Connect
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Creating a hyperlink to an answer in the authoring tool

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edited Jun 8, 2022 8:36AM in Agent Desktop 3 comments

Summary

Is there a way to create a URL from OSvC to KA?

Content

Hello,

I'm trying to create a link to an answer in the authoring tool. I know this can be done with tasks:

https://mysite.custhelp.com/tmrInfoManager/WebObjects/InfoManager.woa?taskid=400

But I wondered if there was a way of linking to an answer ID from Service Cloud?

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