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SSO Configuration for Agent Login

Received Response
edited Aug 5, 2020 12:31PM in Agent Desktop 10 comments


Need help to complete the SSO setup for Agent login.


Hi All,

We are setting up SSO for the agent login, for that we have completed the below steps and needed help on further steps to complete the setup.

1. Enabled the SSO loin (SAML2) option in the Profiles work area.

2. Added SSO thumbprint for SAML_20_SIGN_CERTS in configuration settings.

3. Placed the SSO Signature certificate in File Manager.

4. Created SSO Service Provider from Single Sign-On Configurations work area. While creating the SSO service provider we have given below details,

  i) In Provider Entity ID field passed the "Provided Entity Id"


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