how to whitelist incoming emails (not Oracle mailboxes)
Summaryhow to whitelist incoming emails (not Oracle mailboxes) due to large numbers being blocked by spam config settings
We forward e-forms from other business systems into service cloud to create incidents. This is often done in a batch so we may have a few hundred at the same time. Issue we are running into is large numbers of incoming emails from the same address being blocked by a config filter.
The setting : "EGW_MAX_PER_ADDRESS" can be changed but only to a limited amount before it starts allowing other unwanted emails/spam into the system.
Question then, is there a way to whitelist allowed business mailboxes so they are excluded from these filter restrictions? as this severly restricts our ability to auto create incidents from multiple systems.