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When Do Workspace Rules Run in BUI?

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edited Aug 14, 2020 10:08PM in UI Extensibility 4 comments

Summary

It Appears To Be Between the "Saving" and "Saved" Events

Content

I have a customer with an OSvC site with a handful of custom PII fields. These fields exist so that they can be exposed on workspaces, but my customer never wants their values actually saved to OSvC; they're handled by a workspace extension that grabs the values when the incident is saved and ships them off to a dedicated service the customer owns. When an incident is opened, the reverse happens - the extension reaches out to the service to get the appropriate values and populates them on the workspace. It looks like these PII values exist on the incident,

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