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When Do Workspace Rules Run in BUI?

Accepted answer
edited Jun 13, 2022 4:12AM in General Technical Discussions 4 comments


It Appears To Be Between the "Saving" and "Saved" Events


I have a customer with an OSvC site with a handful of custom PII fields. These fields exist so that they can be exposed on workspaces, but my customer never wants their values actually saved to OSvC; they're handled by a workspace extension that grabs the values when the incident is saved and ships them off to a dedicated service the customer owns. When an incident is opened, the reverse happens - the extension reaches out to the service to get the appropriate values and populates them on the workspace. It looks like these PII values exist on the incident,

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