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BUI - opening incident records via 3rd party app

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edited Jun 13, 2022 4:12AM in General Technical Discussions 1 comment

Summary

Best practice/available methods for opening incident records via a 3rd party app in BUI

Content

Hi there,

We have an integration between OSvC and our internal BackOffice. As part of our workflows, we often open incidents by clicking a link on our BackOffice application. Today we are using the .NET console and with the Screen Pop feature to achieve this functionality: http://documentation.custhelp.com/euf/assets/devdocs/cloud19b/olh/CoreFeatures/topicrefs/c_Configuring_third-party_software_for_screen_pops_bi1134740.html

The equivalent I was able to find for this in BUI is the bookmark option, for example: 

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