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Use Incident ID rather than Reference in Agent Desktop/BUI

Question
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edited Aug 19, 2020 12:17AM in Agent Desktop

Summary

The integer Incident ID is preferred to Reference number - can the ID be used as Banner reference and in recent items etc?

Content

There are many questions about changing the Incident Reference format, but we have a customer that likes the sequntial integer approach and would prefer that to appear through the Agent Desktop (and probably BUI down the track).

Is that possible? 

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