Let's Reconnect, thank you for making 2022 our best year yet.

Look Back
Auto Response email is not getting triggered — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Auto Response email is not getting triggered

Received Response
edited Aug 24, 2020 1:11PM in Agent Desktop 2 comments


Hi All,

Here my issue is, I'm not getting auto response email for some interfaces.

We have 8 interface languages, Only 2 interfaces are getting auto response email


I have configured the below things:

  • standard text
  • business rules for sending auto response to customers.
  • Enabled Outgoing Email

Is there anything I missed here to configure?

your help would be greatly appreciated


Seethalakshmi S


Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!