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Auto Response email is not getting triggered

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edited Aug 24, 2020 1:11PM in Agent Desktop 2 comments

Content

Hi All,

Here my issue is, I'm not getting auto response email for some interfaces.

We have 8 interface languages, Only 2 interfaces are getting auto response email

Note:

I have configured the below things:

  • standard text
  • business rules for sending auto response to customers.
  • Enabled Outgoing Email

Is there anything I missed here to configure?

your help would be greatly appreciated

Thanks,

Seethalakshmi S

 

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