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Integrate OCI Alarms with CX Service

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edited Jun 8, 2022 12:09PM in General Technical Discussions

Summary

Learn how to automate service operations for your OCI events using Oracle CX Service and OCI Functions

Content

Introduction

Oracle customers may use Oracle Cloud Infrastructure (OCI) Alarms to provide automatic IT support based on the performance of Cloud Infrastructure. Oracle B2C Service and Oracle B2B Service may both be used to manage incidents or service requests that require service engagement, such as notifying staff of broader service issues, proactive customer interaction, or other services managed through the contact center.  The process below demonstrates the flow of information from Oracle Cloud Infrastructure to CX Service in order to trigger a service process.

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