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Initial Response Due incorrect date

Received Response
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edited Aug 26, 2020 9:12AM in Agent Desktop 4 comments

Content

Hi All,

Here is my issue is, I'm getting Incorrect date in Initial Response Due.

I have configured 1440 in Response Requirement, but in incident level the response due is set as ( 3 day calculation).

Please refer the screenshot. 

How to achieve this issue.

your help would be greatly appreciated

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