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How to attach a file on Existing Incident record in oracle service cloud though connect soap webserv

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edited Aug 28, 2020 5:41PM in Integrations and APIs 1 comment

Summary

How to attach a file on Existing Incident record in oracle service cloud though connect soap webservices

Content

Hi,

 

I need to attach the file attachments to existing incident record in Oracle service cloud using connect SOAP webservices.

Is there any sample example or payload that some one can share.Right now I am getting below error.When I tried Update call for Incident object passing the base64encoded format of file data,file title and the Incident record id on which file needs to be attached.

Error message is - Unable to add AttachmentRecordElement to inputRecord. Please make sure the reference element is mapped correctly. It should be mapped from element FileReference, attachmentReference, streamReference or XSL function encodeBase64ToReference().:Application Error  

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