We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Create incident on survey submission and include responses in Customer Entry

Received Response
9
Views
4
Comments
edited Jun 8, 2022 8:57AM in Agent Desktop 4 comments

Summary

Incident is created when survey submitted and responses are recorded in a Cust Entry thread

Content

Hi all. Apologies in advance if there is an previous answer but have trouble finding it if there is one ...

We have a weblink survey and we'd like to have responses recorded as a 'Customer Entry' in an incident (that will be assigned to a queue). I'm struggling to work out how this can be achieved so would appreciate your advice. [Side note: Surveys are not my strong point, obviously!!]

TIA! 

Cheers, Lisa

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!