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Mobile Originated SMS

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edited Sep 2, 2020 2:35PM in General Technical Discussions 2 comments

Summary

How is this handled by Service Cloud

Content

Hi Guys,

Can anyone please share any information or documentation on how Service cloud can handle Mobile Originated SMS:

1. What short codes can be used?

2. How does OSvC receive Mobile originated SMS from the gateway: push( Gateway calling API on CRM) or pull( CRM pulling from the gateway)

 

Thanks,

Sylvia

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