You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Issue With Incident Self Referencing Relationship(Parent Child Relationship)

Question
14
Views
0
Comments
edited Sep 9, 2020 6:09PM in Agent Desktop

Content

Hi All,

I have below Requirement Which i am trying to fulfill using Incident Self Referencing Relationship:

1. Establish a parent child relationship in incident object.
2. While creating a new incident, User can associate 2 or More incidents to the parent incident.
3 Show all the associated or related incident in a new tab using Report.

To Fulfill this requirement I have established a Self-referencing relationships between incident object using below Answer Link:

https://cx.rightnow.com/app/answers/detail/a_id/8018/kw/8018

I have attached the relationship screenshot that shows the Association between Incident object.
I have associated the system attribute lookup field in the incident workspace and i am using this lookup field to associate child incident to Parent Incident.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!