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Issue With Incident Self Referencing Relationship(Parent Child Relationship)

edited Sep 9, 2020 6:09PM in Agent Desktop


Hi All,

I have below Requirement Which i am trying to fulfill using Incident Self Referencing Relationship:

1. Establish a parent child relationship in incident object.
2. While creating a new incident, User can associate 2 or More incidents to the parent incident.
3 Show all the associated or related incident in a new tab using Report.

To Fulfill this requirement I have established a Self-referencing relationships between incident object using below Answer Link:

I have attached the relationship screenshot that shows the Association between Incident object.
I have associated the system attribute lookup field in the incident workspace and i am using this lookup field to associate child incident to Parent Incident.

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