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Custom Knowledge Advanced API requests can be made through the CP framework

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edited Sep 17, 2020 5:33PM in Customer Portal 1 comment

Summary

The standard Okcs model now exposes functionality to allow custom code to send API requests exactly as needed.

Content

A pain point I have seen for developers working on Customer Portal customizations with the Knowledge Advanced REST API is that you have been limited to the API requests exposed in the out-of-the-box model. If you needed to make an API request not already in that model, you had to first implement all of the authentication and token management pieces needed to access that API.

That is now past. Now there is a public function makeApiRequest() in the standard Okcs model. I made this enhancement request with the hope that developers and partners can leverage the framework in this way to save time and money on implementation while reducing the amount of custom code that you have to support and maintain.

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