You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Generate transactional survey link to send it to customer via SMS

Received Response
20
Views
1
Comments
edited Jun 8, 2022 8:57AM in Agent Desktop 1 comment

Content

Hi,

On incident closure, using CPM we want to generate survey link and send it via SMS to customer. Is there a way to generate transactional survey link with incident ID and contact ID? So once customer submits the survey, survey results are automatically tagged to incident.

I know there is a way to send survey link via email using Business rules, but we do not have email address of our customers and storing only phone number. So we need to send the survey link via SMS. Please suggest.

Thanks

Version

20B
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!