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Generate transactional survey link to send it to customer via SMS

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edited Jun 8, 2022 8:57AM in Agent Desktop 1 comment

Content

Hi,

On incident closure, using CPM we want to generate survey link and send it via SMS to customer. Is there a way to generate transactional survey link with incident ID and contact ID? So once customer submits the survey, survey results are automatically tagged to incident.

I know there is a way to send survey link via email using Business rules, but we do not have email address of our customers and storing only phone number. So we need to send the survey link via SMS. Please suggest.

Thanks

Version

20B

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