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Chat Embedded Inlay - Populating the Launch Form

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edited Jun 7, 2022 1:21PM in General Technical Discussions 1 comment


short example on how to populate the launch form within customer portal


The following is an example of exercising the feature to pre-populate the embedded chat with details from the current logged in user when they are on a customer portal page. If not on a CP page, you will need to replacethe various values appropriately.

In this example, there is first a check to see if the end user us logged in, if so then populate the launch form with the appropriate values that you want on the form.

<rn:condition logged_in="true">

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