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Unable to filter on Incident Status values instead of ID in REST Report API

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edited Oct 1, 2020 10:38AM in Integrations and APIs 4 comments

Summary

Even though "incidents.status_id.name" is the filter I am using, only ID values are being considered as input.

Content

Hi,

I am trying to run a report API with Incident status filter using REST Analytics. Always Status ID is being considered as the input value even though I have mentioned incidents.status_id.name as a filter definition (pls refer filter.png).

REST request payload:  - Not Working

{
"id":103061, 
"filters": 
[
{
"name": "IncidentStatus",
"values": "'Initiated'"
}
],
"limit":500
}
 

REST request payload:  -  Working

{
"id":103061, 
"filters": 
[
{
"name": "IncidentStatus",
"values": "'119'"
}
],
"limit":500
}

119 is the ID of Initiated value. I am wondering why report is not able to consider value as an input. This specific issue is not the same for custom menu objects. They work in the normal way. I am assuming some special syntax need to be used here for named ID fields.

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