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Screen Pop - caller # capture

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edited Oct 2, 2020 1:59PM in Agent Desktop 2 comments

Summary

I'm looking for basic documentation on how to integrate CISCO Finesse with the Agent Console

Content

Hi There

I am looking for any documentation on how to implement Screen Pop in the Agent Console in order to capture the caller's number (and possibly tie it to an existing contract, but one step at a time).

For now we are just looking for instructions on how to make the basic integration.
We are running the Cisco Unified Contact Center Enterprise 11.6 phone system and our agents are on the Cisco Finesse Platform used by agents (HTML portal).

ANY HINTS / TIPS ARE VERY WELCOME!

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