You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Screen popup functionality for moving existing CTI set up from .NET console to BUI

Received Response
45
Views
1
Comments
edited Jun 13, 2022 4:12AM in General Technical Discussions 1 comment

Summary

In agent desktop we have a script that prompts a call task pop up when agent answers a call. In order for agents to move from agent desktop to Browser UI we need a similar solution for the browser

Content

Hi,
I want to implement CTI extension for Browser UI. Basic requirement is that when an agent receives a call, a call task popup should open to assign details to a contact.


In the existing .net setup, we are using this url to call a task pop up : https://<your_console.custhelp.com>/cgi-bin/nrgi.cfg/php/custom/cti_incomingdata.php?ANI=$ani$&AccountId=$accountid$&CallerId=$calllid$&Source=$sourceid$

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!