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Screen popup functionality for moving existing CTI set up from .NET console to BUI

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edited Oct 5, 2020 12:44PM in UI Extensibility 1 comment

Summary

In agent desktop we have a script that prompts a call task pop up when agent answers a call. In order for agents to move from agent desktop to Browser UI we need a similar solution for the browser

Content

Hi,
I want to implement CTI extension for Browser UI. Basic requirement is that when an agent receives a call, a call task popup should open to assign details to a contact.


In the existing .net setup, we are using this url to call a task pop up : https://<your_console.custhelp.com>/cgi-bin/nrgi.cfg/php/custom/cti_incomingdata.php?ANI=$ani$&AccountId=$accountid$&CallerId=$calllid$&Source=$sourceid$

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