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Reporting on archival console usage

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edited Oct 6, 2020 2:11PM in Agent Desktop

Summary

Reporting on archival console usage

Content

Hi,

We are looking to understand if it is possible to report on usage of archive console. Who accessed the archived console? How may cases were accessed through the archive console? What agents are searching?

We understand that the archive console is a standalone component which cannot be further configured/customized. But any reporting around it will be helpful.

Regards,

Makarand.

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