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About Archived Incidents

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edited Jun 8, 2022 10:31AM in Agent Desktop 3 comments

Summary

About Archived Incidents

Content

Hi Folks,

In a production instance of ours some of the incidents got archived (randomly). Is there any way to bring it back to the normal report search, when we raised this with oracle by an SR they confirmed to check the same in Archived incident reports, but the customer want to check the same in normal report.

Please shed some light if any of you face this scenario earlier.

Thanks

Thiyag

Version

20A
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