You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

About Archived Incidents

Received Response
64
Views
3
Comments
edited Jun 8, 2022 10:31AM in Agent Desktop 3 comments

Summary

About Archived Incidents

Content

Hi Folks,

In a production instance of ours some of the incidents got archived (randomly). Is there any way to bring it back to the normal report search, when we raised this with oracle by an SR they confirmed to check the same in Archived incident reports, but the customer want to check the same in normal report.

Please shed some light if any of you face this scenario earlier.

Thanks

Thiyag

Version

20A

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!