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Why do we have agents assigned to one profile in one console (interface) and a different profile in — Cloud Customer Connect
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Why do we have agents assigned to one profile in one console (interface) and a different profile in

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edited Jun 8, 2022 10:31AM in Agent Desktop 2 comments

Summary

Why do we have agents assigned to one profile in one console (interface) and a different profile in another console (interface)?

Content

Hi 

Profiles are not interface specific. They are considered to be "global" across all interfaces. The permissions granted for the first interface we configured are also granted for all other interfaces the profile can accessed

 Why do we have agents assigned to one profile in one console (interface) and a different profile in another console (interface)?

 

 

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