Carbon Copy (cc) on incident
Summary
Is there an easy way to see additional recipients on an incident coming into the Service Cloud?Content
I know we can see this information in the email header. But the customer service group is asking me if there is a way to make additional recipients more visible when then open an incident (either from the to: or cc: on the incoming email). It's cumbersome to dig through the header to find this.
Thanks!
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