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Carbon Copy (cc) on incident

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edited Oct 15, 2020 6:18PM in Agent Desktop 4 comments

Summary

Is there an easy way to see additional recipients on an incident coming into the Service Cloud?

Content

I know we can see this information in the email header.  But the customer service group is asking me if there is a way to make additional recipients more visible when then open an incident (either from the to: or cc: on the incoming email).  It's cumbersome to dig through the header to find this.

Thanks!

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