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Restricting Rich Text Incident Thread to allow only plain text in BUI

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edited Oct 26, 2020 8:59PM in Agent Desktop 2 comments

Summary

Restricting Rich Text Incident Thread to allow only plain text in BUI

Content

Hello all,

I was playing with the settings to only to use the plain text for the Rich Text Incident Thread section. I was able to restrict the Desktop agent console allow only plain text by using the permission dropdown where I disabled 'Allow toggling thread content to plain text' and enabled 'Always use plain Text'. In BUI, it doesn't work. Is there a way to change those settings for BUI? or is there a different control I can use instead of Rich Text Incident Thread?

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