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CPM

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edited Oct 27, 2020 10:30AM in Agent Desktop 2 comments

Summary

which one will trigger first business rule CPM or object referred CPM

Content

I am having two CPM for incident one is directly mapped on object as incident object update and one more CPM based on some field change at incident level that field changes that CPM will trigger . Which one will trigger first the CPM mapped directly with incident object update or the CPM mapped in business rule. Regards, Mohan
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