Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
How to include the staff account name who uploaded the attachment in console — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to include the staff account name who uploaded the attachment in console

Accepted answer
12
Views
2
Comments
edited Nov 1, 2020 5:36AM in Agent Desktop 2 comments

Content

In incident workspace, attachment tabs - We can upload the attachment which displays information like Name, created, updated but it doesn't have information like who uploaded it. Is there a way to include staff account name in Attachments tab.

Version

20C

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!