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Incident UpdatedBy - ConnectPHP

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edited Jun 8, 2022 12:10PM in General Technical Discussions 3 comments

Summary

How can we get information about Incident UpdatedBy in ConnectPHP

Content

Hi,

We are business requirement to get agent name who last updated the incident. In ConnectPHP,  For Incident Object CreatedBy field is there but it seems UpdatedBy field is not exposed in ConnectPHP. I also tried using Business Rule but UpdatedBy field is not there as well.

Does anyone has any idea or workaround for UpdatedBy field ?

Appreciate your response 

Version

Oracle Service Cloud 20 C

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