You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Turn on Agent Debugger

Accepted answer
11
Views
4
Comments
edited Nov 6, 2020 6:22PM in Agent Desktop 4 comments

Summary

Turn on Agent Debugger

Content

Good day!

I'm attempting to turn on Agent Debugger in the console to troubleshoot an issue some of our agents are experiencing.  Below are the instructions I received, but this doesn't work for me.  I don't see the options.  I'm wondering if debugging has to first be turned on in the configuration settings.  Does anyone know?

Thanks!  
-Kerry
 

1.)Log into Oracle Service Cloud
2.)Click on the Oracle Logo in the top left corner of the screen
3.)Mouseover "Debugging" and select "Communications Log Viewer"
4.) In the new window that is opened select "All" from the "Communications Log Viewer" dropdown

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!