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Tracked link in merge report

edited Jun 8, 2022 8:57AM in Agent Desktop


Use merge report to output tracked link


Hi all,

We have created a merge report to output hyperlink based on the field value of incident. The report is included in mailing and the link appears as expected. However, the link is not tracked. I tried using <rn:tracklink> in the report column output which is not parsed when the mailing is generate/sent. 

for example:

Report outputs:

<rn:tracklink link_id="8735"><img alt="Enrol Now" src="Enrol.png" width="540" height="65" /></rn:tracklink>

Actual output in the mailing:

<rn:tracklink link_id="8735"><img alt="Enrol Now" src="Enrol.png" width="540" height="65"></rn:tracklink>

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