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Do Not Assign Agent on Incident Creation — Cloud Customer Connect
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Do Not Assign Agent on Incident Creation

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edited Nov 10, 2020 1:11PM in Agent Desktop 2 comments

Summary

Do Not Assign Agent on Incident Creation

Content

When an agent creates an incident, it automatically assigns it to themselves.

Can this be changed to not assign it?   We have some people who enter the incidents, but they aren't the one who work on them.

I'd like to be able to have them enter it with "No Value" as the agent.  They currently go in and change it to "No value".  I was just hoping to make this an easier process for them.      

Wasn't sure if there was an Workspace option for this, or if I should look at rules to do this.

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