Let's Reconnect, thank you for making 2022 our best year yet.

Look Back
Email Response appearing twice — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Email Response appearing twice

Accepted answer
20
Views
2
Comments
edited Nov 10, 2020 1:59PM in Agent Desktop 2 comments

Summary

Append Standard Text - Then Send Email Response shows response twice

Content

I've create a Standard Text message to be used when an email comes into a specific mailbox.  My rule is appending this text to the response field and then sending the email response to the sender.  But the resulting email shows the response twice.  See sample below.  I must be missing something,  Looking for help to correct this.  Thanks.

 

Response

Thank you for reaching out for support.  This auto reply is to let you know we have received your email and will get back to you with a response as soon as possible.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!