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Standard text to access custom objects

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edited Nov 11, 2020 10:41AM in Agent Desktop 1 comment

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Hi,

We have a workspace that loads a field and it's related custom object fields. The custom object is in a package called WMP.

My question is if someone fills out the fields in the custom object, how can this then populate the messagethread?

Can standard text call custom object fields or just primary object (custom) fields? What solution is available? Will the JavaScript API work?

Thanks,

JJ

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