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Issue with report record commands created in BUI extension shown as links in reports with roll ups

Received Response
edited Jun 13, 2022 4:12AM in General Technical Discussions 6 comments


Links created as report commands are disabled/enabled randomly for each row in report



I have developed an analytics extension that can create report record commands to open any incident or contact upon clicking. It works fine in straight forward reports, however I am facing an issue in reports that use roll-ups.

The record commands are created and they work fine when clicked from workspace ribbon or when clicking in the menu that pop-ups on right-click of a record. However the links that are shown in the first column from right are not enabled for all the records. The validator callback function validates if a particular report cell has a value or not, if value is present it returns true else false. Please see attached image for reference.

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