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Is it possible to show To, cc email addresses for each response thread in Messages tab

Received Response
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edited Nov 19, 2020 3:42AM in Agent Desktop 3 comments

Content

Hi,

When we send a response using Messages, we would like to see the To and CC email addresses that were part of the response. Is there a way to show to/cc email address for each response thread similar to box highlighted in the image.

Thanks

Version

20C
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