Inlays: Integrating Surveys to the Post Chat Closing Message

Summary

Brief example of how you would include a B2C Survey into the postChatClosingMessage for the Embedded Chat Inlay. This example shows how the engagement_id is to be injected as a variable

Content

When concluding a chat session, the Embedded Chat Inlay uses the postChatClosingMessage to display information to the end user. By default, the string says “Than you for chatting with us. You may close this window”. This article will show how to integrate a B2C survey into this message. As this integration requires overwriting the default string, a configuration file with the string override will be necessary.