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Thread Contact Error - Invalid Field: EntryType on Thread must be ENTRY_CUSTOMER to be able to set C — Cloud Customer Connect
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Thread Contact Error - Invalid Field: EntryType on Thread must be ENTRY_CUSTOMER to be able to set C

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edited Jun 7, 2022 1:22PM in General Technical Discussions 1 comment

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We are trying to create a custom function that allows some users to add private notes to inidents

However when setting the  EntryType ID to 1 I get an error

Caught Exception :Thread Contact Error - Invalid Field: EntryType on Thread must be ENTRY_CUSTOMER to be able to set Contact field.; Incident(ID=33886).Threads[-1].Contact

Any advice? Can I call my function and add notes as an account/agent of the system?

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