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Agent Desktop 20C upgrade Issues

edited Dec 14, 2020 10:33PM in Agent Desktop


Version 20C issues with product, category, disposition


Hi All, 

Has any one encountered issues with 20C Agent Desktop upgrade?  We are testing the 20C version in the upgrade site and encountered issues with the product, category and dispositions in the Workspace.  We have several products, categories, that link to specific dispositions that we display in the workspace in three different dropdown fields.  The problem is that the dispositions dropdown list is displaying the whole entire list of dispositions available for the entire site, instead of only showing the ones linked to a given category/product.    

Has anyone encounter this issue?

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