Can you prevent an incident from being created if the techmail address is only in the CC field?

Dec 15, 2020 4:32PM

Content

We have a situation where the end user is emailing a specific person, but is then CCing one of our OSvC Techmail addresses as well.

i.e.

Is it possible to configure either the mailboxes or the business rules to prevent creation of an incident when this occurs?

I think it's probably not possible, but though I'd ask in case anyone has any ideas!

Thanks!

Paul

20D