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SSO Set Up in Both BUI and Agent Desktop Console - IDP MS Azure

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edited Dec 21, 2020 3:19PM in Integrations and APIs 7 comments

Summary

SSO Set up in Web browser & Agent Desktop Console using MS Azure IDP

Content

Hi,

We have business requirement to enable SSO for both applications (BUI and Agent Desktop Console). Currently we have already configured SSO for BUI in IDP and it is working fine. Now we are trying to configure SSO for agent console. I know there is difference of Relay state for agent desktop is NULL/EMPTY.

As per Oracle recommendation, IDP must use one common certificate for both applications. However, every application/set up created in MS Azure will have different certificate for authentication. We need to have one common certificate and identity ID (if possible) for both the applications. IDP team is facing challenge for common certificate. I already went through this documentation but not useful 

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