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Can't reach this page error when logging in via SSO

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edited Dec 24, 2020 5:12PM in Agent Desktop

Summary

Can't reach this page error when logging in via SSO

Content

Periodically we receive reports of Oracle Service Cloud users receiving a message using SSO. This is typically after they have not logged into RNT or been on their computers for a day or more.

This is via SSO this occurs and the message is:

Can't reach this page. Make sure the web address is correct. Search for this site on Bing. Refresh this page.

Our IT said this was due to the option in Windows 10 for quick startup but even after shutting down or rebooting, they still have this error. Sometimes after they reboot 6+ times, it magically logs them in.

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